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Draft Transport Accessibility Action Plan

The law No. 2005-102 on equal rights and opportunities, participation and civil rights of persons with reduced mobility voted on February 11, 2005 has set up a deadline on February 13, 2015 for accessibility compliance on public transport services.

The ordinance (passed on September 26th 2014) established on the basis of the law No. 2014-789 (July 10th, 2014) aims to enforce accessibility requirements (for public buildings, public transports, residential buildings and public highways) by giving it credible prospect in view of the fact that the deadline of February 2015 cannot be met due to the backlog since 20015.

This ordinance simplifies and clarifies accessibility standards and secures the legal framework for accessibility completion by creating a Draft Accessibility Action Plan (SDA - schémas directeurs d’accessibilité in French) combined with The Programmed Accessibility Agenda ( Ad’Ap – Agenda d’accessibilité programmé).

The ordinance also enables Public Transport Authorities to draw up a SDA-Ad’Ap (draft Accessibility Action Plan-Programmed Accessibility Agenda) which could extent over three years for urban transport services, six years for intercity transport, and nine years for rail transport. It specifies the conditions and priorities under which stopping points should be made accessible. If implementing accessibility is technically impossible, the Authority will also consider substitute measures.

Read Transisère Network draft Accessibility Action Plan

High-Quality level requirement for all

From the SDA-Ad’Ap approval date signed by the Préfet, the General Council Authority (le Département) will have six years to gradually implement its draft Accessibility Action Plan.

The aim is to improve accessibility on Transisère network for disabled people, increasing existing equipment reliability and availability. This implementation of accessibility standards will be of benefit to all public transit users. All buses and coaches on Transisère network have until July 1st 2020 to meet access requirements and should be fully compliant with accessibility requirements after this deadline.



Disabled persons or persons with reduced mobility:

  • fauteuil roulant.png Wheelchair users
  •  sourd.png Visually impaired people,
  •  malentendant.png Hearing-impaired persons,
  • handicap mental.jpg Cognitively impaired persons
  •  personne agées.png Elderly persons,
  • Physically challenged persons
  • People with respiratory failure or long-term sickness and incapacity

Disabled people with temporary reduced mobility include pregnant women and people travelling with baby buggies, small children or luggage.

Coaches and buses

20% of buses and coaches are already fully compliant with accessibility requirements:

They incorporate a wheelchair space, a powered ramp (for low-floor buses) or a wheelchair lift and boarding facilities suitable for standard “reference wheelchair” as well as priority seating and a range of other features to enable disabled passengers to board, alight and travel in comfort and safely.

A route is accessible whether at least 70% of its stopping points are fully compliant with the accessibility regulation regarding wheelchairs.

In order to enforce compliance and to consistently monitor accessibility on every stopping point of the same route, transit agencies, the Département of Isère (the regional authority), the Disabled Persons Department Office (Office Départemental des Personnes Handicapées Isère), the conurbation authority and cities have to work together.

Slide n’ click floor anchors are available for high-floor buses. All transit buses are equipped with an automated audible and visible announcement system of all bus stops. Large bright destination signs are visible on the front of the bus. Some buses also have electronic exterior signs on the side indicating the destination and the bus service number. Easy-to-reach call bells and “Stop Request” signs are also accessible in each new vehicle.

When a fare is validated aboard, a green light, accompanied by one short beep, means that your card has been accepted for travel. On the contrary, a red light accompanied by a different sound means the fare has been rejected.

Some coaches on Transisère network are equipped with a LED destination sign (with scrolling message) identifying each upcoming stop combined with and automated audible announcement system.



Bus stops and stopping points

All stops served by several public transport routes or nearby an intermodal passenger transport hub or a transport interchange will have to be accessible. If implementing accessibility is technically impossible, the Départemental Authority will consider in a second time (article No. 2019-2022) moving or relocating a bus stop. If neither option works, the General Council (the Département) will have 18 months to implement substitute measures. This does not apply to school bus stops.
Accessibility compliance for route services regarding wheelchair users should meet the following requirements:

• A 1:12 slope as being the most suitable gradient for a ramp accessible with a wheelchair
• Wheelchair boarding facilities large enough for 60” radius rotation once the wheelchair lift is unfold usually to the centre door.

To meet those requirements, some necessary adjustments are needed from road surface marking, to heavy roadwork to sidewalk lifting or street furniture relocation.

Review on the Draft Accessibility AcTION PLAN COMPLETION

Among the 3250 stopping points beyond the scope of the authorities responsible for the accessibility strategy, The General Council has assessed that 550 stopping points needed improvement.

When a bus stop is in compliance with the accessibility requirements, the following features are mandatory:

  • A tactile paving surface essential to guide blind or partially sighted pedestrians,
  • A tactile ground surface indicators with offset blister tactile on platform edges and a waiting area accessible for visually impaired people.
  • The international symbol of access pictogram must be visible in the waiting area for wheelchair users.
  • A timetable and a map displaying accessible bus stops

80 bus stops have been upgraded in the Département of Isère

Within the urban area of Grenoble, 95% of the bus stops are accessible.

Browse the list for accessible stops on Transisère NETWORK  as well as the list for accessible stops on Isère urban networks served by Transisère.


Bus operators

Bus operators need a better awareness of people with visible and hidden disabilities. The transport agency should provide its entire staff on Transisère network with a proper training.

Training includes the safe and proper techniques for the operation of ramps and securement of accessible equipment and the instruction regarding policies on accessible customer service and transportation requirements.


Home to School transport

This does not apply to home to school transport since transport for children with Special Educational Needs and Disability (SEND) is taken care of. The Départemental Authority undertakes one return trip per school day for disabled children and students. Children enrolled in the Special and Inclusive Education Programme (Unité Localisée pour l’Inclusion Scolaire) as well as children with a 50% disability rating are entitled to this service.


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Transportation grants

Any disabled person with statutory eligibility criteria and a disabled person card is entitled to a concessionary fare on our network. Another adult travelling with a disabled person (whether family, friend or carer) is entitled with a free fare if it is mentioned on the disabled person card. This concessionary fare is valid depending on the disability duration and not more than 5 years.


Transit agencies sales persons

Transisère agencies are compliant with accessibility requirements (no steps outside our inside the building) and sales persons are aware of disabilities.

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Special features of Grenoble coach station within the public transport hub (open every day from to

In addition to the facilities implemented to help people with reduced mobility inside the intermodal passenger transport hub in Grenoble, transit personnel at the coach station is committed to provide customized support to disabled people.



Two cases may arise:

  1. People with reduced mobility are enrolled in a disability assistance programme (with special assistance): as a result, they are taken on beforehand and the transit personnel just need to make access to facilities easier. The transit agency would have to inform staff at the coach station so that an accessible platform should be available.
  2. People with reduced mobility do not benefit of a special disability assistance programme:
    • When the passenger arrives at the coach station: via an on-demand calling box in the square at the station, staff members could be asked to accompany the passenger to his/her connecting platform.
    • If the passenger at the train station wants to make a connection at the coach station; he just need to ask the train station staff for assistance and the coach station personnel will provide support.


Passenger Information System

Information (fares leaflet, pocket map and timetables) is visible and easy to read.

Review on the Draft Accessibility Action Plan completion

The General Council of Isère (Le Département) has adopted an inclusive approach to information provision improving readability in September 2016 using CNIB Clear Print Accessibility Guidelines for fonts, pictograms and pictures.

Since September 2017, accessible bus stops have been marked with the International Symbol of Access (ISA) on timetables.

Here is an example with the timetable for 1380 bus route:


Caption :

2018-05-21-191804.pngAccessible bus stop to wheelchair users and visually impaired passengers

Information on board and outside coaches

Sufficient visual contrast (over 70%)

On-board announcement system with visual information (characters shall be at least 30mm for lowercase letters and at least 50mm for uppercase letters) as well as audible information shall be available.

Visual information (including timetables and network map) shall be available with contrasting colours and characters shall be at least 10mm, with at least one map for vehicles up to 8m long, two maps for vehicles up to 13.5m and three maps for vehicles longer than 13.5m.

Easy-to-reach call bells and “Stop Request” signs shall be audible and visible as well as warnings to announce the opening and closing of sliding doors.

Aboard some vehicles, autonomous bus validators are available. They are implemented between 800mm and 1 meter from the ground level. Accessible visual and audible information are displayed when the passenger validates his/her fare (red cross or green circle with a long or short beep).

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Review on the Draft Accessibility Action Plan completion

The International Symbol of Access (ISA) is marked with an “accessible bus” sticker sign on the front of the bus.

Improvements in the provision of accessible information outside (large bright electronic destination signs are visible on the front and on the side) and inside buses indicating the next stop, the destination and the bus service number. Electronic LED display remains on screen for at least 10 seconds.

Bus stop information

Route numbers signs and their destinations should be clearly visible at the bus stop with a distinctive bus stop flag or a bus shelter.

Information at the bus stop should be easy to comprehend including easy-to-spot route number and bus stop reference number. Bus stop flags may be of distinctive design or contrasting colour with the background.

Information readability depends on the colour contrast and luminance contrast (measuring the brightness on a surface that is reflecting light) between the text and the background. A 70% light-to-dark contrast is required.  In term of font accessibility, Tiresia is the most used typeface but Arial is also compliant with the recommendations.

Example of timetable display here.

Visual information should be easy to understand, readable at all times and opportunities for using existing street lightning should be maximised. Display panels may be of contrasting colour with the background. Font characters are at least 15mm high for short distance reading, more than 150mm at a 4-meter reading distance and 200mm at a 6-meter reading distance.

Visible information including the timetable display case and the map should be located between 1m and 1.5m above ground level so that wheelchair users can read them.



Accessible information including audible media (+5 dB (decibels) above the ambient noise level) is recommended to inform passengers waiting at the bus stop on the service number and the destination of the incoming vehicle.

Whether an electronic passenger information system is available, it must display the times, service numbers and destination. In case of delays or irregularities, audible and visible media will be combined to assist bus users.

Symbols and pictograms should also be implemented for people with cognitive impairments.

Bus shelter: Accessible information highlights the stop name and the city name with contrasting typefaces and colours. A bus shelter meets accessible requirements when a timetable display case not higher than 1.50m (on the upper side) is implemented. The network map is also available. Thus, accessible information also includes the bus route, service number, route details (including departure and destination) and timetables. The helpdesk phone number should be easy to read.




Bus stop flag: Accessible information includes the stop name and the city name with contrasting typefaces and colours. Information display should also be accessible. One side of the bus pole should be dedicated to PRM passengers with two timetable display cases not higher than 1.50m on the upper side.


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Review on the Draft Accessibility Action Plan completion

The General Council of Isère  (Le Département) has given recommendations in September 2016 so that readable information should be more visible. Service number, route details (departure / destination) and timetables usually difficult to read on a single A4 paper format are now displayed on a double page or A3 format page on the dedicated timetable display case.

Demand-responsive transport

Demand-responsive transport (DRT or TAD in French) is available to pre-qualified user bases, especially for people with disabilities and the elderly.

TAD Express 1 Voiron – Grenoble – Crolles and t Express 2 Le Champ-près-Froges – Grenoble – Voreppe

Upon reservation (calling Allo Transisère  0820.08.38.38 (€0.12/minute) on any business day prior departure before 5pm), passenger can board an alight at any stop on the Express routes.

They can only ride during time and days when normal Express routes service boarding an alighting passengers.

Click on the route to retrieve the detailed timetables for Express 1 &  Express 2

PRM services are dedicated to people with the following statutory eligibility criteria:

  • They are Disabled Pass holders with a disability entitlement being at least 80% disabled
  • They travel in wheelchair

Vehicles operate on the express lane to gain time in case of traffic holdups on the A48 motorway between Voreppe and Grenoble.


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Les chiens guides à bord

As stipulated in the transport regulations: guide dogs help by special harness accompanying blind people or their trainer, as well as personel assistance dogs are accepted free on board. They are exempts from muzzle.



Isère urban networks accessibility

Find out more on their website:


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