The Auvergne-Rhone-Alpes region is committed to complying with the General Data Protection Regulation (GDPR) and the French Data Protection Act :logo-rgpd-1-1-.png
- The Auvergne-Rhône-Alpes Region has appointed a data protection officer (DPO) as of 2018. His mission is to ensure compliance with the legislation on personal data.
- The Auvergne-Rhône-Alpes Region has formalized all useful procedures to comply with the RGPD. These procedures have been validated by the CNIL as part of the Label obtained for the 2018-2021 period.
The main principles of the data protection policy implemented by our local authority are specified on the sheet "the 6 golden rules of the data protection policy".

The collection and processing of your data, carried out from the website, are in compliance with the General Data Protection Regulation (RGPD) and the French Data Protection Act. The information collected is processed using secure protocols and is subject to computer processing to which you give your consent because the data recorded is essential for processing your requests (we limit the collection of personal data to what is strictly necessary to ensure that data recording is kept to a minimum).


The purposes of the site are as follows:

  • Creation and management of "My space" (registration to the system)
  • Provision of information requested by the user (itinerary, route information, public transport information, schedules, stops, etc.)
  • Registration to alert systems

The data collected during your registration and according to your use of our services or applications are the following:

  • Mandatory data: title, last name, first name, e-mail, password
  • Optional data :
    • address, postal code, city, email for receiving alerts, cell phone for receiving alerts, wish to receive information
    • registration of "my favorites" (my stops, my lines, my places, my routes)
    • registration of "my alerts" (my public transport alerts, my traffic alerts)
    • Financial data (payment methods and history). This information is only recorded if you use our online store or fine and incident payment services.
    • Retention period: the data is kept as long as the account is active (it is deleted for inactives of more than 2 years or as soon as the Internet user deletes his account).

List of recipients:

  • Mobility Department of the Auvergne-Rhône-Alpes Region
  • Cityway (service provider in charge of the website),
  • Mobilité Et Services (public transport organization)

Exercising your rights to Information Technology and Civil Liberties: you may request access to, correction of or deletion of your personal data at any time. To exercise this right, please send your request to the following address Région Auvergne-Rhône-Alpes - for the attention of the data protection officer - 1 esplanade François Mitterrand - CS20033 - 69269 LYON Cedex 2 .


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When you first visit, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are deposited only if you accept them or if you continue your navigation on the site by visiting a second page of the site. You can at any time inform yourself and configure your cookies to accept or refuse them by going to the [Cookie management] page. You will be able to indicate your preference either globally for the site, or service by service.

3 types of cookies are deposited on our site:

Internal cookies necessary for the site to function
These cookies allow the site to function optimally. You can oppose them and delete them using your browser settings, however your user experience may be degraded.

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13 mois


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Gestion de la connexion (enregistre le mail en cas de connexion au compte Itinisère)

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Cookies for audience measurement
In order to adapt the site to the demands of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors on the site and their frequency of return. Google Analytics, the statistical tool used by our site, generates the following cookies:

In order to adapt the site to the demands of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors on the site and their frequency of return.
PIWIK, the statistics tool used by the CNIL, generates the following cookies:


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Utile pour distinguer les utilisateurs (il attribue un numéro unique généré aléatoirement). Il est inclus dans chaque demande de page et il est utile pour calculer les données de visiteurs, de sessions et de campagnes pour les rapports d'analyse.

13 mois


Ce cookie stocke et met à jour une valeur unique pour chaque page visitée.

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We also collect your IP address to determine the city from which you are connecting. This is immediately anonymized after use. The CNIL can therefore in no way trace it back to a physical person.
The personal data collected (cookie identifier) are kept by the CNIL for a period of 13 months. They are not transferred to third parties or used for other purposes.
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