Personal data

The Auvergne-Rhone-Alpes region is committed to complying with the General Data Protection Regulation (GDPR) and the French Data Protection Act :
- The Auvergne-Rhône-Alpes Region has appointed a data protection officer (DPO) as of 2018. His mission is to ensure compliance with the legislation on personal data.
- The Auvergne-Rhône-Alpes Region has formalized all useful procedures to comply with the RGPD. These procedures have been validated by the CNIL as part of the Label obtained for the 2018-2021 period.
The main principles of the data protection policy implemented by our local authority are specified on the sheet "the 6 golden rules of the data protection policy".

The collection and processing of your data, carried out from the website www.carsisere.auvergnerhonealpes.fr, are in compliance with the General Data Protection Regulation (RGPD) and the French Data Protection Act. The information collected is processed using secure protocols and is subject to computer processing to which you give your consent because the data recorded is essential for processing your requests (we limit the collection of personal data to what is strictly necessary to ensure that data recording is kept to a minimum).

The purposes of the site are as follows:

• Creation and management of "My space" (registration to the system)
• Provision of information requested by the user (itinerary, route information, public transport information, schedules, stops, etc.)
• Registration to alert systems

The data collected during your registration and according to your use of our services or applications are the following:

• Mandatory data: title, last name, first name, e-mail, password
• Optional data :
  • address, postal code, city, email for receiving alerts, cell phone for receiving alerts, wish to receive information
  • registration of "my favorites" (my stops, my lines, my places, my routes)
  • registration of "my alerts" (my public transport alerts, my traffic alerts)
  • Financial data (payment methods and history). This information is only recorded if you use our online store or fine and incident payment services.
  • Retention period: the data is kept as long as the account is active (it is deleted for inactives of more than 2 years or as soon as the Internet user deletes his account).

List of recipients:

• Mobility Department of the Auvergne-Rhône-Alpes Region
• Cityway (service provider in charge of the website),
• Mobilité Et Services (public transport organization)

Exercising your rights to Information Technology and Civil Liberties: you may request access to, correction of or deletion of your personal data at any time. To exercise this right, please send your request to the following address Région Auvergne-Rhône-Alpes - for the attention of the data protection officer - 1 esplanade François Mitterrand - CS20033 - 69269 LYON Cedex 2 .

About Cookies
What is a "cookie"?
A "cookie" is a file of limited size, usually consisting of letters and numbers, sent by the Internet server to the cookie file of the browser located on the hard disk of your computer.
>Learn more about cookies, how they work and how to prevent them

We use various cookies to improve the interactivity of the site and our services

When you first visit transisere.fr, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are deposited only if you accept them or if you continue your navigation on the site by visiting a second page of the transisere.fr site. You can at any time inform yourself and configure your cookies to accept or refuse them by going to the [Cookie management] page. You will be able to indicate your preference either globally for the site, or service by service.

3 types of cookies are deposited on our site:

Internal cookies necessary for the site to function
These cookies allow the site to function optimally. You can oppose them and delete them using your browser settings, however your user experience may be degraded.

Cookies for audience measurement
In order to adapt the site to the demands of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors on the site and their frequency of return. Google Analytics, the statistical tool used by our site, generates the following cookies:

In order to adapt the site to the demands of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors on the site and their frequency of return.
PIWIK, the statistics tool used by the CNIL, generates the following cookies:

This type of cookie requires your prior consent.

We also collect your IP address to determine the city from which you are connecting. This is immediately anonymized after use. The CNIL can therefore in no way trace it back to a physical person.
The personal data collected (cookie identifier) are kept by the CNIL for a period of 13 months. They are not transferred to third parties or used for other purposes.
You can choose to refuse the cookies and the statistical analysis of your navigation data.

To make this choice, click below to receive an opt-out cookie.

Third-party cookies to enhance the interactivity of the site.
The site relies on certain services offered by third-party sites. These include:

Share buttons (Facebook, Twitter, Google+)
Tweet lists (Twitter)
These features use third-party cookies directly deposited by these services.

This type of cookies requires your prior consent.